We want to ensure all of our customers are happy with the work they receive from our Residential & Commercial cleaning services and Janitorial Supply service which is why we have our Satisfaction Guarantee.
If you are unhappy with he service you receive then please give our office a call within 24 hours of the original service where one of our staff will happily go through any problems and unsatisfactory cleaning in your home or business.
Under this guarantee we will perform a return visit to your property to rectify any unsatisfactory work as the first part of our complaints/refunds procedure.
IF you are still unhappy with the work after the second visit one of our management team will come out and perform checks on the work completed and speak with you about why you are still unhappy. After this second visit if satisfaction hasn't been reached then you will be eligable to go through our complaints procedure.
The satisfaction guarantee covers only for the wash, resand and reseal elements of the service. While we will remove weeds and moss we cannot guarantee they won't return due to weather factors. Any issues with weeds returning will only be dealt with by us within a 28 days period of the original wash itself. Outside of the 28 days Transparent Cleaning Solutions will not return to re-remove weeds etc.