As per new UK Government guidelines we would like to confirm that we are still able to provide cleaning and janitorial services to our customers in their homes providing we do so in a COVID safe manner. Following previous guidance from the Government our staff will continue to wear PPE when in a customer’s home. We would also like to inform all of our customers of the following;

 

  • Bins within a customers home will not be emptied following company policies for the foreseeable future.

  • Any rubbish left on floors or sides will be cleaned around.

  • Rubbish / Waste created during a clean will be bagged and placed in the customers outdoor black bin, if this bin cannot be accessed the rubbish / waste will be left within the customers home next to either their front or rear door for the customer to place in their bin.

  • Antiviral Disinfectant will be used in all customers homes on touch points and external door handles (info sheet can be provided upon request by the customer) This product has been tested to and complies with BS EN 14476, BS EN 1276 & BS EN 13697 standards.

 

Again there is no need to pause or cancel your cleans as UK Government guidelines around the current lockdown state we can still perform cleaning services.

 

WHAT TO DO IF YOU SHOW/DEVELOP SYMPTOMS

In the event you are anyone in your home either shows or develops any symptoms of COVID-19 please follow our guidance;

 

  • Inform your residential Client Manager Rob immediately via the office number above stating your customer reference number which can be found on your check sheets left by our staff.

  • Book a test immediately

  • Your cleans will be suspended until you inform us of a negative test result or 10 days isolation from the day we receive notification from yourself of showing / developing symptoms

  • Any missed cleans will be rescheduled as soon as possible when fit to do so as direct debit payments will still be taken. Any paused or cancelled direct debits will be seen as a breach of your agreement with Transparent Cleaning Solutions and will be dealt with accordingly.

NATIONAL LOCKDOWN GUIDANCE PDF
(CLEANING GUIDANCE ON PAGE 6/7)
IF THE ABOVE PDF DOESNT WORK YOU CAN VIEW THE DOCUMENT ON THE GOV.UK WEBSITE (CLICK IMAGE BELOW)
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