Returns Policy for Transparent Cleaning Solutions (Standard Store)

 

At Transparent Cleaning Solutions, we are committed to delivering high-quality products. If you are not satisfied or experience issues, our returns policy is aligned with UK consumer law.

 

 1. Eligibility for Returns

Faulty Goods: You have the right to return faulty products within 30 days of purchase. Faulty goods include manufacturing defects or damage caused during transit.

Unopened Goods: You may return any unopened, unused products within 14 days of purchase, provided they are in their original packaging and in resalable condition. Used or opened goods cannot be returned unless faulty.

 

 2. Return Process and Disputes

All returns require a completed returns form. This form ensures that the issue is properly documented and can be forwarded to the manufacturer for investigation if necessary.

If we disagree with your assessment of the product (e.g., we find it has been tampered with or misused), the return will be automatically rejected. You will be responsible for all postage costs.

If the manufacturer determines that the product is not faulty, you will be invoiced for the return postage and a 10% restocking fee.

 

 3. Postage and Return Costs

Faulty Goods: If the product is deemed faulty, Transparent Cleaning Solutions will cover the return postage costs.

Unopened Goods: If the goods are unopened and returned for reasons other than being faulty, the customer is responsible for return postage costs. If your original order had free shipping, the shipping cost you would have paid will be deducted from the refund.

Restocking Fee: A 10% restocking fee will apply to all returns of unopened goods, which will be deducted from the refund.

If the return is rejected after investigation, you will be invoiced for both return postage and the restocking fee.

 

 4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed back to the original payment method within 14 days of receiving the returned goods.

Original delivery charges are non-refundable, unless the goods are found to be faulty.

 

 5. Disputes and Investigations

If there is any dispute regarding the product's condition or fault, the issue will be referred to the manufacturer for investigation.

If the manufacturer deems the product to be not faulty or tampered with, an invoice will be issued to cover return postage and the restocking fee.

 

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 Returns Policy for Credit Account Holders

 

We value our credit account customers and offer a return policy aligned with UK consumer law, ensuring flexibility for your business while maintaining compliance with consumer protection legislation.

 

 1. Eligibility for Returns

Faulty Goods: Faulty products may be returned within 30 days of receipt. Faults include manufacturing defects or damage caused during delivery.

Unopened Goods: Unopened and unused products may be returned within 14 days of delivery, provided they are in resalable condition. Opened goods cannot be returned unless faulty.

 

 2. Return Process and Disputes

All returns must be authorised and accompanied by a returns form, which provides detailed information on the issue for investigation by the manufacturer if necessary.

If we determine that the goods are not faulty or have been tampered with, the return will be rejected and you will be responsible for the return postage.

If the manufacturer determines that the product is not faulty, an invoice will be issued to cover return postage and a 10% restocking fee.

 

 3. Postage and Return Costs

Faulty Goods: If the fault is confirmed, we will cover the return postage.

Unopened Goods: You are responsible for return postage for unopened goods. If the original order had free shipping, the shipping cost you would have paid will be deducted from any credit.

A 10% restocking fee will be applied to all returns of unopened goods.

 

 4. Refunds and Credits

Refunds for faulty goods will be issued as a credit note to your account unless otherwise requested.

Returns of unopened goods will result in a credit note, minus the restocking fee and, if applicable, return postage.

Refunds or credits will be processed within 14 days of receiving the returned goods.

 

 5. Disputes and Investigations

Disputes regarding the product condition or fault will be referred to the manufacturer for investigation.

If the product is found to be not faulty or has been tampered with, an invoice will be issued to cover the return postage and restocking fee.

 

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 Returns Policy for Transparent Cleaning Solutions (Online Store)

 

In compliance with the Consumer Contracts Regulations (2013) and the Consumer Rights Act (2015), we provide a straightforward returns policy for online purchases, ensuring transparency and compliance with UK eCommerce law.

 

 1. Your Right to Cancel (Consumer Contracts Regulations)

You have the right to cancel your order within 14 days of receiving the goods. This applies to most products sold online.

If you choose to cancel your order, you must notify us within the 14-day period and then return the goods within 14 days of notifying us.

Goods must be unopened, unused, and in their original packaging.

 

 2. Faulty Goods (Consumer Rights Act 2015)

If the product is faulty, you are entitled to a full refund or replacement. Faulty products must be reported within 7 days of receipt for consumables. 30 days for equipment unless specified.

If reported after 30 days, we may offer a repair or replacement, in line with the nature of the fault.

All faulty returns require a returns form, which will be passed to the manufacturer for investigation. If the product is deemed not faulty, you will be invoiced for return postage and a 10% restocking fee.

 

 3. Unopened Goods

Unopened and unused goods can be returned for any reason within 14 days of delivery. Goods must be in resalable condition and returned in their original packaging.

The customer is responsible for return postage for non-faulty goods. If the original order had free shipping, the shipping cost you would have paid will be deducted from the refund.

A 10% restocking fee will apply to all returns of unopened goods.

 

 4. Return Process and Disputes

All returns must be initiated by contacting us at [email address] to request a returns form. This form is necessary to document the issue and ensure proper handling.

Goods must be returned within 14 days of initiating the return, and must be securely packaged to avoid damage in transit.

If we disagree with your assessment of the product (e.g., if we find it has been tampered with or misused), the return will be rejected and the customer will be responsible for return postage costs.

Disputes will be referred to the manufacturer for investigation, and if the product is found not to be faulty, an invoice will be issued for postage and the restocking fee.

 

 5. Postage and Return Costs

Faulty Goods: We will cover the cost of return postage if the product is genuinely faulty.

Unopened Goods: For non-faulty goods, the customer is responsible for return postage. If free shipping was provided, the cost you would have paid for shipping will be deducted from the refund.

A 10% restocking fee will be applied to all unopened goods returned.

 

 6. Refunds

Refunds for cancelled or returned goods will be processed within 14 days of receiving the returned products.

Original shipping costs are non-refundable, unless the product was faulty.

 If free shipping was provided, the actual cost of shipping will be deducted from your refund for non-faulty goods.

 

 7. Exemptions

 Custom orders, perishable goods, and products that cannot be returned for hygiene reasons once opened, are exempt from this returns policy.

 

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Clearance Returns & Refunds Policy for all sales channels

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1. All clearance items are sold as seen. The reason for price mark down will be clearly stated either on the physical product or on the online listing only.

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2. Refunds will only be given if the item is damaged in transit or is seen to be faulty other than the reason stated for price mark down.

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3. Faults and damages must be reported within 24 hours of reciept to be eligible.

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4. Postage will only be paid if item is damaged or faulty in transit.

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